How to Find Energy or Utility Assistance in Santa Rosa County
Use the aging helpline for EHEAP screening when someone is 60 or older and confirm the current community route for other households.
Start here
For a household with someone age 60 or older, call the Northwest Florida Elder Helpline at 850-494-7100 and ask about EHEAP. Other households can call Tri-County Community Council at 850-981-0036 or dial 211 to confirm current funding and application availability.
Monday–Thursday, 8 a.m.–4:30 p.m.; funding and intake availability change
See current Santa Rosa utility routesWhat to have ready
- Santa Rosa County address and a safe callback number
- A one-sentence description of the need and what changed
- Any notice, application, denial, bill, or deadline involved
- Language, mobility, communication, and accommodation needs
Words you can use
“I need utility-assistance screening for a Santa Rosa County household. The deadline is [date], someone in the home is/is not age 60 or older, and the financial crisis is [describe]. Which current application applies?”
Steps in order
- 1
Call or use the official intake route and lead with the immediate need.
- 2
Ask what eligibility, documents, assessment, and current funding or capacity apply.
- 3
Record the staff name, reference number, next action, and follow-up date.
- 4
Use the listed backup route if the program is closed, full, or not the correct door.
If the first answer is no or wait
Availability, funding, eligibility, and wait times can change. Ask for the reason in writing when possible, preserve every deadline, and dial 211 or call Santa Rosa County at 850-983-1877 to locate another current route.
Official sources
- Opening Doors Northwest Florida current utility-assistance routes
- Northwest Florida Area Agency on Aging home and community services
- Santa Rosa County 211 service information
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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