How to Request Mobile Crisis Help in Monroe County
Use the Guidance/Care Center’s 24-hour crisis line for urgent behavioral-health help when there is not immediate danger requiring 911.
Start here
Call the Guidance/Care Center at 305-434-7660 and choose option 8 for 24-hour crisis triage in Monroe County. Call or text 988 for crisis counseling, or 911 for immediate danger or a medical emergency.
24/7; choose option 8; call or text 988 for crisis counseling; 911 for immediate danger
See local crisis servicesWhat to have ready
- Monroe County address and a safe callback number
- A one-sentence description of the need and what changed
- Any notice, application, denial, bill, or deadline involved
- Language, mobility, communication, and accommodation needs
Words you can use
“I am requesting crisis help for a person in Monroe County at [location]. The observable behavior and safety concerns are [description]. Immediate danger is/is not present. What response is appropriate?”
Steps in order
- 1
Call or use the official intake route and lead with the immediate need.
- 2
Ask what eligibility, documents, assessment, and current funding or capacity apply.
- 3
Record the staff name, reference number, next action, and follow-up date.
- 4
Use the listed backup route if the program is closed, full, or not the correct door.
If the first answer is no or wait
Availability, funding, eligibility, and wait times can change. Ask for the reason in writing when possible, preserve every deadline, and dial 211 or call Monroe County at 305-294-4641 to locate another current route.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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