How to Get Free SHINE Medicare Counseling in Monroe County
Talk with a free, unbiased Medicare counselor before changing coverage or responding to a Medicare notice.
Start here
Call the Alliance for Aging SHINE line at 305-671-6356 and request counseling for a Monroe County resident. SHINE can help with Medicare coverage, bills, enrollment, appeals, and benefit questions without selling insurance.
Monday–Friday during business hours; Spanish line 305-671-6376
See free SHINE counselingWhat to have ready
- Monroe County address and a safe callback number
- A one-sentence description of the need and what changed
- Any notice, application, denial, bill, or deadline involved
- Language, mobility, communication, and accommodation needs
Words you can use
“I live in Monroe County and need unbiased Medicare help with [issue]. The notice or enrollment deadline is [date]. What should I have ready for a SHINE counselor?”
Steps in order
- 1
Call or use the official intake route and lead with the immediate need.
- 2
Ask what eligibility, documents, assessment, and current funding or capacity apply.
- 3
Record the staff name, reference number, next action, and follow-up date.
- 4
Use the listed backup route if the program is closed, full, or not the correct door.
If the first answer is no or wait
Availability, funding, eligibility, and wait times can change. Ask for the reason in writing when possible, preserve every deadline, and dial 211 or call Monroe County at 305-294-4641 to locate another current route.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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