How to Apply for Utility Assistance in Monroe County
Use county Community Support Services for LIHEAP and ask about the older-adult emergency energy route when someone is age 60 or older.
Start here
Call Monroe County Community Support Services at 305-292-4408 for the current LIHEAP application; Upper Keys residents may call 305-852-7125. If someone in the household is age 60 or older, the Alliance for Aging EHEAP line at 305-671-6317 can identify the local application site.
Monday–Friday, 8 a.m.–5 p.m.; Upper Keys 305-852-7125; funding applies
Start county utility assistanceWhat to have ready
- Monroe County address and a safe callback number
- A one-sentence description of the need and what changed
- Any notice, application, denial, bill, or deadline involved
- Language, mobility, communication, and accommodation needs
Words you can use
“I need utility assistance for a Monroe County household. The provider, balance, shutoff deadline, and household ages are [details]. Which current LIHEAP or older-adult energy application should I start, and what documents are required?”
Steps in order
- 1
Call or use the official intake route and lead with the immediate need.
- 2
Ask what eligibility, documents, assessment, and current funding or capacity apply.
- 3
Record the staff name, reference number, next action, and follow-up date.
- 4
Use the listed backup route if the program is closed, full, or not the correct door.
If the first answer is no or wait
Availability, funding, eligibility, and wait times can change. Ask for the reason in writing when possible, preserve every deadline, and dial 211 or call Monroe County at 305-294-4641 to locate another current route.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
Search all 20 local guides.
Find the next task, phone number, and script.