How to Request Mobile Crisis Help in Madison County
Use Apalachee Center’s free 24/7 line for urgent behavioral-health help when there is not immediate danger requiring 911.
Start here
Call Apalachee Center’s Mobile Response Team at 800-342-0774. Madison County in-person response is available Monday–Friday, 8 a.m.–5 p.m.; phone or video response is available nights and weekends. Call 911 for immediate danger or a medical emergency.
24/7 line; Madison in-person response Monday–Friday, 8 a.m.–5 p.m.; phone/video response nights and weekends
See Madison County mobile crisis responseWhat to have ready
- Madison County address and a safe callback number
- A one-sentence description of the need and what changed
- Any notice, application, denial, bill, or deadline involved
- Language, mobility, communication, and accommodation needs
Words you can use
“I am requesting crisis help for a person in Madison County at [location]. The observable behavior and safety concerns are [description]. Immediate danger is/is not present. Is in-person, phone, or video response appropriate?”
Steps in order
- 1
Call or use the official intake route and lead with the immediate need.
- 2
Ask what eligibility, documents, assessment, and current funding or capacity apply.
- 3
Record the staff name, reference number, next action, and follow-up date.
- 4
Use the listed backup route if the program is closed, full, or not the correct door.
If the first answer is no or wait
Availability, funding, eligibility, and wait times can change. Ask for the reason in writing when possible, preserve every deadline, and dial 211 or call Madison County at 850-973-3179 to locate another current route.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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