How to Request an ADA Accommodation From Highlands County
Describe the county program, service, facility, meeting, document, or website and the access change needed.
Start here
Call Highlands County Human Resources and ADA Coordinator Sherri Bennett at 863-402-6509. For a scheduled county event or meeting, request the accommodation as early as possible and generally at least 48 hours beforehand.
Monday–Friday, 8 a.m.–5 p.m.; request scheduled-event help at least 48 hours ahead
See the county ADA contactWhat to have ready
- Highlands County address and a safe callback number
- A one-sentence description of the need and what changed
- Any notice, application, denial, bill, or deadline involved
- Language, mobility, communication, and accommodation needs
Words you can use
“I need an ADA accommodation for the Highlands County [program, service, facility, meeting, document, or website]. The barrier is [barrier], and I am requesting [accommodation] by [date].”
Steps in order
- 1
Call or use the official intake route and lead with the immediate need.
- 2
Ask what eligibility, documents, assessment, and current funding or capacity apply.
- 3
Record the staff name, reference number, next action, and follow-up date.
- 4
Use the listed backup route if the program is closed, full, or not the correct door.
If the first answer is no or wait
Availability, funding, eligibility, and wait times can change. Ask for the reason in writing when possible, preserve every deadline, and dial 211 or call Highlands County at 863-402-6500 to locate another current route.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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