How to Book a TheBus ADA Paratransit Ride
After approval, reserve the shared ride and confirm both legs, pickup windows, accessibility details, and cancellation rules.
Start here
Approved riders can call 352-754-4890 Monday through Friday from 8 a.m. to 5 p.m. Reserve at least the day before the trip and up to 14 days in advance.
Monday–Friday, 8 a.m.–5 p.m.; next-day through 14-day advance reservations
Read the ADA rider guideWhat to have ready
- Hernando County address and a safe callback number
- A one-sentence description of the need and what changed
- Any notice, application, denial, bill, or deadline involved
- Language, mobility, communication, and accommodation needs
Words you can use
“I am an approved ADA rider and need a round trip on [date]. Please confirm both addresses, pickup windows, appointment time, mobility device or attendant details, and the cancellation rule.”
Steps in order
- 1
Call or use the official intake route and lead with the immediate need.
- 2
Ask what eligibility, documents, assessment, and current funding or capacity apply.
- 3
Record the staff name, reference number, next action, and follow-up date.
- 4
Use the listed backup route if the program is closed, full, or not the correct door.
If the first answer is no or wait
Availability, funding, eligibility, and wait times can change. Ask for the reason in writing when possible, preserve every deadline, and dial 211 or call Hernando County at 352-754-4000 to locate another current route.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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