How to Book a Franklin County Transportation Ride
Reserve ahead and repeat back the pickup window, fare, return trip, accessibility, and companion details.
Start here
Call Big Bend Transit at 850-229-6550 by 2 p.m. on the business day before the trip; call Friday for Monday trips. Give exact pickup and destination addresses, appointment and arrival times, return plan, mobility equipment, and companion needs.
Monday–Friday, 8 a.m.–5 p.m.; reserve by 2 p.m. the prior business day
Confirm the reservation processWhat to have ready
- Franklin County address and a safe callback number
- A one-sentence description of the need and what changed
- Any notice, application, denial, bill, or deadline involved
- Language, mobility, communication, and accommodation needs
Words you can use
“I need a round trip from [address] to [address] on [date] for an appointment at [time]. Please repeat the pickup windows, current fare or free-ride status, passenger details, return instructions, and cancellation rule.”
Steps in order
- 1
Call or use the official intake route and lead with the immediate need.
- 2
Ask what eligibility, documents, assessment, and current funding or capacity apply.
- 3
Record the staff name, reference number, next action, and follow-up date.
- 4
Use the listed backup route if the program is closed, full, or not the correct door.
If the first answer is no or wait
Availability, funding, eligibility, and wait times can change. Ask for the reason in writing when possible, preserve every deadline, and dial 211 or call Franklin County at 850-653-8861 to locate another current route.
Official sources
Sources checked August 10, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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