How to Apply for LIHEAP Utility Assistance in Clay County
Use the current Northeast Florida Community Action Agency appointment route when a household faces a past-due bill, deposit, or shutoff.
Start here
Call NFCAA’s utility-assistance appointment line at 904-362-8052 or use its online LIHEAP application. Funding and appointments can open and close; the Clay County office is 904-592-4838 ext. 201.
Automated scheduling 24/7; live assistance generally 10 a.m.–5 p.m.
Open the LIHEAP applicationWhat to have ready
- Clay County address and a safe callback number
- A one-sentence description of the need and what changed
- Any notice, application, denial, bill, or deadline involved
- Language, mobility, communication, and accommodation needs
Words you can use
“I need Clay County LIHEAP screening for a [past-due bill, deposit, or shutoff]. The deadline is [date]. Are appointments or online applications open, and what documents are required?”
Steps in order
- 1
Call or use the official intake route and lead with the immediate need.
- 2
Ask what eligibility, documents, assessment, and current funding or capacity apply.
- 3
Record the staff name, reference number, next action, and follow-up date.
- 4
Use the listed backup route if the program is closed, full, or not the correct door.
If the first answer is no or wait
Availability, funding, eligibility, and wait times can change. Ask for the reason in writing when possible, preserve every deadline, and dial 211 or call Clay County at 904-269-6300 to locate another current route.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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