How to Plan a Bayway Fixed-Route Trip and Reduced Fare
Use Bayway’s trip planner or customer service to identify the route, transfers, schedule, and reduced-fare proof.
Start here
Call Bayway at 850-769-0557 for trip planning. Regular one-way fare is $1.50, with reduced fares for qualifying older adults, people with disabilities, Medicare cardholders, and students.
Monday–Friday office hours; fixed-route service generally starts at 6 a.m.
Plan a Bayway tripWhat to have ready
- Bay County address and a safe callback number
- A one-sentence description of the need and what changed
- Any notice, application, denial, bill, or deadline involved
- Language, mobility, communication, and accommodation needs
Words you can use
“I need to travel from [pickup area] to [destination] by [time]. Which route and transfers apply, and what proof is accepted for a reduced fare?”
Steps in order
- 1
Call or use the official intake route and lead with the immediate need.
- 2
Ask what eligibility, documents, assessment, and current funding or capacity apply.
- 3
Record the staff name, reference number, next action, and follow-up date.
- 4
Use the listed backup route if the program is closed, full, or not the correct door.
If the first answer is no or wait
Availability, funding, eligibility, and wait times can change. Ask for the reason in writing when possible, preserve every deadline, and dial 211 or call Bay County at 850-248-8140 to locate another current route.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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