How to Ask UF Health Shands for Financial Assistance
Request financial-assistance review before assuming a payment plan is the only option for a UF Health hospital or physician bill.
Start here
Call UF Health Patient Billing at 352-265-7906 or 888-766-8154. Ask whether the bill is from the hospital, a UF physician, or another provider, then request the current financial-assistance application and billing status during review.
Call during business hours; toll-free 888-766-8154
See UF patient-billing contactsWhat to have ready
- Alachua County address and a safe callback number
- A one-sentence description of the need and what changed
- Any notice, application, denial, bill, or deadline involved
- Language, mobility, communication, and accommodation needs
Words you can use
“I am requesting financial-assistance review for account [number]. Is this a hospital or physician bill? Please send the correct application and checklist, give me the deadline, and explain billing or collections during review.”
Steps in order
- 1
Call or use the official intake route and lead with the immediate need.
- 2
Ask what eligibility, documents, assessment, and current funding or capacity apply.
- 3
Record the staff name, reference number, next action, and follow-up date.
- 4
Use the listed backup route if the program is closed, full, or not the correct door.
If the first answer is no or wait
Availability, funding, eligibility, and wait times can change. Ask for the reason in writing when possible, preserve every deadline, and dial 211 or call Alachua County at 352-374-5204 to locate another current route.
Official sources
Sources checked August 9, 2026. Confirm eligibility, hours, cost, service area, and current availability directly.
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